How long will it take for me to receive my order?
DRIP aims to dispatch all orders within 1-3 days. Once dispatched, deliveries within Victoria will take 1-3 business days and deliveries outside of Victoria will take 2-5 business days to arrive.
I want to serve DRIP Cocktails at my party/function – what should I do?
DRIP Cocktails are available for functions. Please send us an email on firstname.lastname@example.org. We also offer customisation services!
If I have an issue with my order, who should I contact?
If there is any issue with your order, please email email@example.com and we will do our best to help you. We also encourage you to send us feedback – we love compliments but also value any constructive feedback you may have.
What do I do if I need my order urgently?
If your order is urgent, please email us at firstname.lastname@example.org. We will do whatever we can to help you get your order as soon as possible.
How much is shipping?
We deliver anywhere in Victoria for a flat rate of $11.95. We also deliver anywhere else in Australia for $14.95. On the rare occasion, we may need to charge more for shipping on large quantity orders – this is largely due to delivery charges being dependent on weight. Don’t worry – we will notify you if this is applicable to your order and you can decide whether you’d like to proceed or not
What happens if I’m not home when the delivery arrives?
If you’re not home to receive your order, our delivery partner Sendle will send you instructions on how to organise redelivery. There is no charge for this.
My delivery has been delayed, what should I do?
Your delivery will be made by our delivery partner Sendle. With each order you place, you will automatically receive delivery tracking details. We recommend you use these details to reach out to Sendle directly for more information on any delays.
My delivery is damaged – what should I do?
If your delivery is damaged, please email email@example.com as soon as possible including photographs of the damage. We will be in contact with you on the next steps.
I want to make a large order – what should I do?
Please reach out to us on firstname.lastname@example.org.
How long do the cocktails last?
Every DRIP Cocktail is handmade for you and held to the highest standard. As such, we suggest you drink them as soon as you can. However, if refrigerated and unopened, our cocktails last any where from 3-6 months.
How do I store my cocktails?
To maximise the life and quality of your cocktails they should always be stored in the refrigerator.
Once opened, how long will the cocktails last?
Once opened we suggest you finish them within a few hours. Don’t worry – we don’t expect that to be difficult.
How do I alter, suspend, or cancel my subscription?
Any changes to your subscription can be made in real time via logging into your account on our website. Alternatively, you can reach out to us at email@example.com. Note, if you email us, please do so within 2 business days of your cut off date (15th of the month).